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Q. Does Call Simplified allow my patients to use the phone instead of using an app?
A. Yes. Patients call your office and are forwarded to our after-hours system. We take the message and notify the provider instantly. Patients are also given the choice, and most prefer, to use the new electronic web submission sent to them via text message or posted on your website.

Q. Where do I download or update the Call Simplified App?
A. From your mobile device open the App Store or Google Play Store and search for Call Simplified. Or click here on your iPhone or here on your Android phone. If your app needs updating the store listing will show Update. If the App is already on the current version the listing will show Open. Enable automatic updates in your phone settings for more convenience.

Q. How will Call Simplified alert me?
A. Call Simplified will send a Push Notification to your phone and play your alert sound for new messages, message reminders and provider changes.  Non-Urgent messages will alert you based on your Message Reminder setting.  In iOS select Settings > Notifications > Call Simplified > Sounds ENABLE or you will not get alerts for Urgent messages when they arrive. In Android select Settings > Notifications > Call Simplified > Allow notifications ON. Do not turn on show silently as you will not hear the notification.

Q. How do I suppress alerts at night for Non-Urgent messages?
A. In the Call Simplified App > Menu > Settings > Enable Non-Urgent Do Not Disturb and set the time range you don't want to be alerted of Non-Urgent messages. You will always be alerted on Urgent messages unless you have enabled Do Not Disturb on your device. (Please do not do this or you will miss Urgent messages)

Q. I use Do Not Disturb on my device when I'm sleeping. Will Call Simplified alert me?
A. No it will not unless you make some specific changes on your device:

You must enable Call Simplified App > Menu > Settings > Call Me for Urgent Alerts.

For iOS: in the Call Simplified App > Menu > Settings > Enable Non-Urgent Do Not Disturb and set the same Do Not Disturb time the same as in iOS > Settings > Do Not Disturb. In iOS > Settings > Do Not Disturb Allow Call from Everyone or Favorites. If Favorites is used add (424) 704-5609 to your Phone Favorites. This is the number Call Simplified calls you on to notify you of messages if you have

For Android: select Android Settings > Notifications > Call Simplified > Allow notifications ON and Set as priority ON or Do not disturb custom exception ON to allow Call Simplified to override Do Not Disturb. You should add Call Simplified Notification (424) 704-5609 in your contacts to select this number in the next step. Then Android Settings > Sounds and vibration > Do not disturb > Allow exceptions > Custom ON and Calls from Favorite.

Q. I have an Apple Watch. Do I need to do anything different?
A. Yes your Apple Watch will change the way you work with Call Simplified.

It is important to understand that the Apple Watch could notify you of all alerts from the Call Simplified App. If you aren’t paying attention to your watch you could miss alerts. It is highly recommend you turn notifications off for Apple Watch. On iOS > Watch App > My Watch > Notifications > Call Simplified > Disable. Please never Silence Alerts and Disable them instead.

Q. How can I bill for e-visit and telephone conversations with Call Simplified?
A. Call Simplified enables your billing department to track e-visits and telephone consultations using the App. Providers simply notate the details of the conversation and the back office can bill for the time - everything is documented. Capture your after-hours service billing: Telephone evaluation Code 99441 for 5-10 minutes of medical discussion; 99442 for 11-20 minutes of medical discussion; 99443 for 21-30 minutes of medical discussion. Online medical evaluations ("e-visits") billable by PCP only Code 99444 for online evaluation and management service provided by a physician or other qualified health care professional who may report evaluation and management services provided to an established patient or guardian, not originating from a related E&M service provided within the previous 7 days, using the Internet or similar electronic communications network.  

Q. I want to have my voicemails transcribed. Is that possible?
A. Yes. If a patient desires to leaves a voicemail it can transcribed by an electronic system if the optional transcription service is activated on your account. The provider will then see a machine transcription of the voicemail as the patient request. The provider can read the request in the Call Simplified App and also call the voicemail to listen to the actual message. The provider can then respond via text message or call the patient back and speak live.