How Call Simplified Works
Patients or hospitals call your practice and are forwarded to Call Simplified's after-hours care service. They select if they are a hospital or patient. They enter their call back number and leave a voicemail message. Patients will also receive a text message to the Call Simplified web form where they fill out all your required fields, including their full name, mobile phone number, date of birth, pharmacy phone number, and confirm if they would like to receive a text message reply from the on-call provider.
The provider on call is instantly notified of the patient voicemail or electronic request by the Call Simplified App. The provider can read the details of the request and reply via text message; call the pharmacy and call the patient. The provider documents the encounter and completes the message, saving time and allowing all information to be contained in a single system. Providers can switch who is on call in one swipe and set times when they don't want to be alerted of non-urgent messages.
Office staff and practice administrators view the patient requests using the Call Simplified web system. The request, reply and physician notes are then transferred into the patient medical record in one step. Administrators can setup new request forms to receive appointment requests or other specialty needs. They can add and delete users in the system and reset passwords. Message archives can be exported or printed as required for the medical record.
Receive Instant Message Notifications
Read Patient Details and Message
Reply and Document in Seconds
How much does it cost?
Call Simplified is priced competitively to voicemail services but offers so much more. In app documentation, better user experience, swipe to reply, one touch documentation, and capturing after-hours revenue, to name a few. We also have a 30-day satisfaction guarantee. There are no additional charges for the number of after-hours patient requests or voicemails. Call Simplified can help you capture your e-visit charges via CPT codes with real-time message documentation. When physicians and staff use Call Simplified they spend half the time handling after-hours call. We have additional options for automated voicemail transcription and specialized call routing. The first provider is $100 per month and additional providers are $50 per month. Pricing over 10 providers is custom. We will reduce the monthly rate and wave the setup fee with our yearly pre-payment program.
Switching to Call Simplified is Simple
1) Forward your after-hours calls to Call Simplified.
2) Physicians download the Call Simplified App and go ‘On Call’ to read, reply and document patient messages instantly.
Call us at 323-405-4596 or contact us so we can talk with you about how your office currently takes call. We can answer any additional questions, give a demonstration and walk you through the sign up process. Your account can be up and running the next business day. Then you'll be able to use your new Call Simplified number and customized web form to capture patient's urgent after-hours requests. If you don't have a website or it's difficult to update, that's no problem - when patient's call they will be sent a text message with a link to your customized web form. From there they can complete the request online, leave a voicemail or be connected with your existing call service who can also use Call Simplified.
Still not convinced?
Remember three things about Call Simplified:
Call Simplified reduces physician time taking call and increases the accuracy of patient request data by allowing patients to enter their requests directly online or over the phone, reducing reliance on expensive and unreliable operator services.
Call Simplified allows the physician to read patient requests, reply via a text message, call the patient, or pharmacy without exposing their private phone number. As the encounter is documented in real time, the physician is not tasked with additional patient records updates the next day.
Call Simplified is not a patient portal or a chat app. It processes urgent requests ensuring prioritized notification to the provider. Messages never go unanswered and it provides message updates to physicians, staff and patients. Providers can also use Call Simplified for non-urgent appointment or scheduling requests reducing time on the phone for your staff.